Privacy policy
Who we are
The data controller is [COMPANY NAME], [REGISTERED ADDRESS]. Contact us at [EMAIL] about your personal data.
What we collect
We collect your name, phone number, postcode, job details and any photos you choose to send through our enquiry form or when you call us.
How we use your information
We use your information only to reply to your enquiry, arrange visits and carry out work. We do not use it for marketing or sell it. We process it to take steps at your request before entering a contract, to fulfil our contract with you and to meet legal obligations.
Who can see it
Only people who need your information to handle your enquiry or carry out the work can access it. Service providers who help us run the business may process it on our behalf under appropriate data protection arrangements. We may also share it where the law requires us to.
How long we keep it
We keep your information for [RETENTION PERIOD]. We then securely delete it unless we need to keep it longer to meet a legal obligation.
Keeping your information safe
We take reasonable steps to protect your information from loss, misuse and unauthorised access. Please avoid including sensitive personal information or unnecessary details in photos.
Your rights
You can ask for a copy of your personal data, ask us to correct it or request that we delete it. You may also ask us to restrict its use, object to processing or request a portable copy where these rights apply. Contact [EMAIL]. We normally respond within one month. Some rights may be limited when we must keep information by law.
Complaints
If you are unhappy with how we handle your information, contact [EMAIL]. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk. Contact the ICO.